Telcom Care: Friendly IT support for your business

Take a load off your mind - let us look after your IT support.

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Telcom Care Plans & Pricing

Our 3 care plans, designed to make organisations of any size happy.

Basic Care
£99
/ month
Great for small businesses and highstreet shops who just need someone to call occassionally for help
3 hours
included support time / month
8:30am - 5:30pm Mon-Fri
£49/additional hour
Out-of-hours assistance available
£89/hour
1 call-out1
included per month
£25/additional call-out
3 extra hours to help with office setup in the first month
3 extra hours to help with office relocations

Get Care Basic

Essential Care
£299
/ month
Great for small to medium sized businesses who rely on their IT equipment every day
6 hours
included support time / month
8:30am - 5:30pm Mon-Fri
£39/additional hour
Out-of-hours assistance available
£79/hour
2 call-outs1
included per month
£25/additional call-out
6 extra hours to help with office setup in the first month
6 extra hours to help with office relocations
Quarterly
Proactive support check-ups
can be borrowed concurrently
For a maximum of 1 week / month

Get Care Essential

Care XL
£549
/ month
Care XL is designed for companies who want a little extra IT support
12 hours
included support time / month
8:30am - 5:30pm Mon-Fri
£39/additional hour
2 hours
Out-of-hours assistance included
£69/additional hour
4 call-outs1
included per month
£25/additional call-out
12 extra hours to help with office setup in the first month
12 extra hours to help with office relocations
Monthly
Proactive support check-ups
can be borrowed concurrently
For a maximum of 4 weeks / month

Get Care XL

Looking for something special? Bespoke packages available

If you require something more tailored for your company, give us a call on +44XXXXXXXX or email us at Enable Javascript to view email address and we'll see if we can help.

1 Call-out fees are applied when an engineer visits your premises. They are charged in addition to the support time taken.
Displayed prices don't include VAT
 

Providing the IT Support that our customers need

On-site assistance

Need one of our team to drop over and take a look at something? We can send someone over.

Remote assistance

When required, our team can log in and control your computer remotely to help you immediately over the phone

Covering all common support requirements

Laptops/Desktops

With advice on anti-virus & backup software

Printers/ Scanners / Fax Machines

Company mobile Phones

Monitors / Projectors

Server management

Internal networking / VPN management

 

Support for other areas not specifically listed

As per individual agreement.

Same-day replacement equipment so you are never stuck without the tools you need to keep working.

1

Get in touch if something crucial stops working

from printers to keyboards or laptops

2

We'll send you out a temporary replacement

normally within a few hours

3

Keep it until you find a permanent replacement

so you can keep working

Only available with Care Essential & XL.
 

Catch problems before they happen with our proactive regular checkups.

Opt in to our quarterly/monthly checkups with one of our friendly team. We can call you up or pay you a visit to make sure that everything is working ok and answer any extra questions or queries you have.

Only available with Care Essential & XL.
 

One less thing on your mind

 
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